How do I qualify for the Earlybird Sticker?
By backing within the first 48 hours of the campaign you will automatically qualify for the free Earlybird sticker. If you find the campaign after the first 48 hours you will be able to purchase the Earlybird sticker during surveys instead.
Last updated: July 22, 2026 05:12
How do I qualify for the cross collab freebie pin?
You qualify for the cross collab freebie pin by backing both my campaign and Floating Frog’s campaign: Teeny Tiles; life sized enamel pins:
https://www.backerkit.com/c/projects/floating-frogs/teeny-tiles-life-size-enamel-pins/pre-launch
If you don’t qualify for this freebie you will be able to purchase the collab pin during surveys.
Last updated: July 22, 2026 05:12
Can I include items from your shop with my order?
Some of my previous creations are available as add-ons. There may be the opportunity to add other shop items to your order via the end-of-campaign surveys.
Last updated: July 22, 2026 05:08
My situation changed and I want a refund.
If the campaign funding is still in progress you can cancel your pledge. If the campaign has ended you have 14 days from the campaign end date to request a refund. After this time no refunds will be given.
Last updated: July 22, 2026 05:08
Can I change my survey choices?
Yes, as long as the surveys are still unlocked. Once locked I can’t guarantee the availabilty of stock for order alterations.
Last updated: July 22, 2026 05:09
When will you charge cards?
Campaign charges are taken by Backerkit when the campaign ends. Shipping and additional add-ons will be charged a few weeks later with a 48hr warning.
Last updated: July 22, 2026 05:10
How Do I Qualify for the Pocket Change Freebie Pin?
You qualify for the Pocket Change freebie pin by backing my project and 2+ other campaigns from the Pocket Change project:
https://www.backerkit.com/c/collections/pocket-change-pins?ref=bk-discover-project-banner
If you don’t qualify for this freebie you will be able to purchase the collab pins during surveys.
Last updated: July 22, 2026 05:21
I have a problem. How do I contact you?
If you have any issues with your survey or other campaign concerns: please contact Backerkit support. Backerkit support will forward your message to my email if I am able to help you. Or you can email me directly at [email protected].
Last updated: July 22, 2026 05:22
Why have I been charged an additional percentage?
If you live in the US I have to charge the new tariff rates up front. These vary depending on which items you have ordered. Here are the US quoted rates I’m working with: Enamel Pins: 20% Stickers: 10% Embroidered Patches: 15% Lanyards: 15% Keychains: 16% Prints: 1% You will not be charged any additional customs on arrival.
Last updated: August 26, 2026 06:52
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.